Access Dashboard
Legal

Privacy Policy

This Privacy Policy explains how Tondratex collects, uses, stores, and protects information when you visit our website or use our dashboard and related services. This is a general template intended to be reviewed and adapted to your specific operations and applicable law before use.

Last updated: [Insert Date]. This document is a draft framework and does not constitute legal advice. Tondratex recommends consulting a qualified legal professional to ensure compliance with the GDPR, DSGVO, and any other regulations relevant to your jurisdiction and use case.

1. Who We Are

Tondratex ("we", "us", "our") provides AI-driven data analysis and decision-support tooling. This policy applies to data collected through our website, dashboard, and any associated communications. Our registered contact details are provided in the footer of this website and on our Contact page.

2. Information We Collect

  • Account information: name, email address, company details, and credentials supplied when registering for or accessing the dashboard.
  • Usage data: pages visited, features used, session duration, click patterns, and general interaction logs collected automatically via cookies or similar technologies.
  • Technical data: IP address, browser type, device identifiers, operating system, and referral source.
  • Communications data: information you submit through contact forms, support requests, or correspondence with our team.
  • Data you upload: any datasets, files, or inputs you provide to the platform for analysis, processed strictly to deliver the requested service.

3. How We Use Your Information

  • To provide, operate, and maintain the Tondratex dashboard and related services.
  • To authenticate accounts and secure access to the platform.
  • To respond to inquiries, support tickets, and other communications.
  • To analyze usage trends and improve functionality, performance, and reliability.
  • To send service-related notices, updates, or, where consented, occasional marketing communications.
  • To comply with legal obligations and enforce our Terms of Service.

4. Legal Basis for Processing

Where the GDPR/DSGVO applies, we process personal data on one or more of the following legal bases: performance of a contract, compliance with a legal obligation, our legitimate interests in operating and improving the service, and, where applicable, your consent. You may withdraw consent at any time where processing relies on it.

Data Sharing & Third Parties

  • We do not sell personal data to third parties.
  • Data may be shared with trusted service providers (e.g., hosting, analytics, payment processing) solely to operate our services, under confidentiality obligations.
  • Data may be disclosed where required by law, regulation, or valid legal process.
  • In the event of a merger, acquisition, or asset sale, data may be transferred as part of that transaction, subject to equivalent protections.

Data Retention

  • Personal data is retained only as long as necessary to fulfill the purposes outlined in this policy.
  • Account data is generally retained for the duration of your relationship with Tondratex plus a reasonable period thereafter for legal and administrative purposes.
  • Uploaded datasets are retained only as needed to deliver analysis, unless a longer retention period is separately agreed.
  • You may request earlier deletion, subject to legal or contractual retention requirements.

Cookies & Tracking

  • We use essential cookies required for core site functionality and session management.
  • Analytics cookies may be used to understand aggregate usage patterns and improve the service.
  • You can control or disable cookies through your browser settings; disabling certain cookies may limit functionality.

Data Security

  • We apply reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse.
  • No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
  • Access to personal data is restricted to personnel and processors who require it to perform their duties.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your personal data, subject to legal exceptions.
  • Object to or restrict certain processing activities.
  • Request a portable copy of your data in a structured, machine-readable format.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a supervisory authority in your jurisdiction.

To exercise any of these rights, please reach out via our Contact page. We may need to verify your identity before processing certain requests.

6. International Data Transfers

Where data is transferred outside the European Economic Area, we aim to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, consistent with applicable law.

7. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be indicated by updating the "Last updated" date at the top of this page. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

9. Contact Us

For questions about this Privacy Policy or our data practices, please visit our Contact page. Our registered address is listed in the footer of this website.